Marg Care: Keep Customer Happy

Marg care is committed to provide the best-in-class customer service & has a dedicated
technical support team to solve your concern at the earliest.
Our skilled global workforce of 8500+ employees provides the fastest and hassle-free support to
the customers as well as to the partners regarding software related issues and queries.

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For more details please click on:  care.margerp.com


Marg Care is dedicated to provide the Best & Instant Support to our Valuable Customers.
Our Motive is to ensure that the Business of our Customers must Grow with Marg ERP.
Marg ERP always believes in keeping our Valuable Customers happy.

“Standing Close to our Customers”

Online Support

Visit: care.margerp.com
Youtube: youtube.com/margtutorial

* Every Query will be Acknowledge within 24 hrs

Technical Support

Call Us: +91 11-30969600
+91 11-66969600
Mail Us: support@margerp.com

For Africa & Others

Call Us: +91-9999596443
Skype: Margint20152
Mail Us: international@margcompusoft.com

For Sales Enquiry (India)

Miss Call: +91-9999999364
Mail Us: info@margerp.com

For SAARC & Gulf

Call Us: +91-9599053669
Skype: margerpltd
Mail Us: international@margcompusoft.com

* Every Query will be Acknowledge within 24 hrs

Ticket Management System (TMS)

An issue tracking system (also trouble ticket system, support ticket, request management or incident ticket system)
Ticket management system is a computer software package that manages and maintains lists of issues as needed by an organization.

  • The Agent who had received the call of the customer forwards the call to the next level i.e. to Supervisor.
  • The Supervisor Team will check the data of the customer and tries to resolve it on his level first. If the problem has been resolved, the case is closed. And if the problem is not been solved by the Supervisor Team then it is forwarded to next level i.e. Team Leader.
  • The Team Leader will check the customer data and provide the appropriate solution else will forward to the next level i.e. IT Team & Development Team.
  • The IT Team & Development Team will check the customer’s concern and provide them the solution else will escalate the issue to the Management.
  • The Management will resolve the issue else if found not feasible then the case will be closed.