Marg Care: Keep Customer Happy

Marg care is committed to provide the best-in-class customer service & has a dedicated
technical support team to solve your concern at the earliest.
Our skilled global workforce of 8000+ employees provides the fastest and hassle-free support to
the customers as well as to the partners regarding software related issues and queries.

Drop Your Queries

Marg care is committed to provide best in class customer care which is promptly accessible to help and give its clients extreme help. Our different and exceptionally talented worldwide workforce provides the maximum support to the customers as well as partners regarding the software.
On calling us the customer care takes the call of the customer and provides them a solution accordingly. On providing a resolution to the query a message will be triggered to the client so that they could provide us with a valuable feedback for the last call.
In case of any unresolved issue the Customer care will transfer the call to the Escalation desk will handle the customer issue. The Escalation Desk on resolving the issue send a thank you message which will trigger to the customer as a feedback.

For Technical Support/Assistance

Call Us: +91 11-30969600, +91 11-66969600
Mail Us:

For International Clients Assistance

Call Us: +91-9999-596-443 , +91-9599-053-669
Skype: margerpltd
Mail Us:
Online Support:

For Sales Enquiry ( India )

Call Us: +91-9999999364
Mail Us:

For Head Office

Call Us: +91 11-30969633 , +91 11-30969691

Ticket Management System (TMS)

An issue tracking system (also trouble ticket system, support ticket, request management or incident ticket system)
Ticket management system is a computer software package that manages and maintains lists of issues as needed by an organization.

  • The Agent who had received the call of the customer forwards the call to the next level i.e. to Supervisor.
  • The Supervisor Team will check the data of the customer and tries to resolve it on his level first. If the problem has been resolved, the case is closed. And if the problem is not been solved by the Supervisor Team then it is forwarded to next level i.e. Team Leader.
  • The Team Leader will check the customer data and provide the appropriate solution else will forward to the next level i.e. IT Team & Development Team.
  • The IT Team & Development Team will check the customer’s concern and provide them the solution else will escalate the issue to the Management.
  • The Management will resolve the issue else if found not feasible then the case will be closed.

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