Refund & Cancellation Policy

• MargERP offers a 7-day money-back guarantee to eligible new customers.
• If you are not entirely satisfied with your purchase, you may request a refund within 7 days from the date of purchase.
• Refund requests must be submitted to the MargERP Customer Support Team within the applicable 7-day period.
• Refund requests received after the 7-day period may not be eligible for consideration.

To be eligible for a refund, the following conditions may apply:

• The customer must provide valid proof of purchase, such as an order number, invoice, or receipt.
• The refund request must be submitted within the applicable refund period.
• The software license or activation credentials must not have been shared, transferred, misused, or compromised.
• Refunds may not be issued where the software has been used beyond the applicable trial or evaluation period.
• MargERP reserves the right to verify purchase and usage details before approving any refund request.

• Once a refund request is received, MargERP will review and verify the customer's eligibility.
• Approved refunds will be processed within 30 business days from the date the refund request is received and eligibility is successfully verified.
• The refund will generally be made through the original payment method, subject to applicable payment gateway and banking processes.
• The actual time taken for the amount to reflect in the customer's account may vary depending on the customer's bank or payment service provider.

Perpetual licenses are generally not subject to cancellation after purchase, as they constitute a one-time purchase of the software license.

However, eligible refund requests, if any, will be considered in accordance with the applicable refund terms stated in this policy.

Once a software license has been activated or delivered, cancellation requests may be subject to the terms and conditions of this Refund & Cancellation Policy.

Customers wishing to cancel a purchase should contact the MargERP Customer Support Team within the applicable refund period and provide the necessary purchase details for verification.

MargERP reserves the right to modify, amend, or update this Refund & Cancellation Policy at any time.

Any changes to this policy may be communicated through the MargERP website, email notifications, or other appropriate communication channels. The updated policy will become effective from the date specified in the revised policy.